Usability Evaluation
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Usability Evaluation
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You have four coworkers who uses Microsoft Windows on a regular basis, you are going to do a usability test with them using Mac operating system. The task list that I will include will be the things you will have them do, you will monitor their progress and include it in the paper. I will give you four names (all made up), if you feel like you want to make changes then go ahead.
Rosie:
Age:52
Job: Recruiter with 10 years of admin experience
Education: Bachelors of arts
Technical Skills: Intermediate
Attitude/Feelings about Study: she is excited and watns to learn more
Sex: Female
Aaron:
Age:25
Job: Resume writer
Education: B.S. in communications
Technical Skills: Advanced
Attitude/Feelings about Study: Looking forward to testing himself
Sex: Male
Usability Evaluation
Jenny:
Age:57
Job: Recruiter with 10 years of admin experience
Education: PHD Education
Attitude/Feelings about Study: Nervous due to limited technical experience
Sex: Female
Robert:
Age:36
Job: youth coordinator
Education: B.S. in social work
Attitude/Feelings about Study: intrigued but does not use Apple Products
Sex: Female
Task list
Usability Evaluation
1. Set up you email account on outlook
2. Find any web browser and go to google.com
3. Find a picture and save it
4. email the picture to yourself with the outlook account you just created
5. Find documents
6. Create a new folder under you name
7. Open micorosfot word
8. Save Micorost word document in the folder you just created
9. Find the folder
10. Go to document and save as PDF
11. End of task list
Task: You will conduct a usability evaluation, commonly known as a usability
test or a user test or a user study. The results of the usability evaluation can lead to valuable
recommendations for improving the quality of the interface under evaluation. This exercise will
also give you, the novice researcher, direct experience in assessing user interface design, through
systematic and direct observation of other users (participants) working through the interface.
Note: these instructions are a general guide to setting up a usability evaluation. Your usability
evaluation will have to expand this general method. I recommend Rubin and Chisnell’s text for
details on conducting usability testing. Some of these issues presented here as examples may or
may not be applicable to how you will plan and conduct your particular usability test.
Usability Evaluation
Conducting the Test/Collecting Data
There are different strategies for structuring the evaluation for your participants. You can
arrange for all participants work together at one time (if you have access to multiple workstations
or devices), co-pair the participants at one time (if you have at least two workstations or devices),
or observe one participant at a time. Whichever option is workable for you, your main role will
be to observe each participant and take notes during the evaluation process. (If you decide to
video or audio to record the participants, you MUST get their written permission to do so and
you must maintain confidentiality by not sharing the recordings with anyone or by posting them
anywhere for public view.) However, I highly suggest that you take notes during the
observations and not rely on recordings. (Recordings take a long time for you to review.) This
means you will need to write down their actions on paper. It is recommended that you do not
offer assistance to participants during the evaluation, though you will prompt them to describe
verbally what they are doing through the Think Aloud protocol.
Usability Evaluation
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